CARE NEEDS ASSESSMENT & DELIVERY LAYOUTThe steps followed in our service delivery process, and described in detail below:
INITIAL REFERRAL When you decide that you or a relative needs Domiciliary Care, there are two ways to put it in place:
In either case, information about you which is passed to us will be dealt with sensitively and in confidence. Before providing any services we will need to talk with you as the person who is going to be receiving the service, perhaps with your carer if there is one, and with the social services department which contacted us. At the very outset we need to be sure that the Domiciliary Support Services we provide are going to be suitable for you. ASSESSING THE CARE NEED If someone comes to us from a Social Services Department, the Local Authority care manager will have carried out an assessment of what you need before deciding that Domiciliary Care is going to meet your needs. A summary of this information, usually called a needs assessment, will have been passed to us. If you have approached us direct, we need to make an assessment ourselves. To do this we will need to ask you quite a lot of questions, and probably to seek information from your carer, your doctor, and any other specialists who know about your health and needs. The assessment will be carried out by trained staff. We hope that you do not find the process by which we get to know your needs too intrusive. We want to build up a full picture and we will do this as quickly and tactfully as possible. Remember, all the information will be treated confidentially. Our aim is always to make sure that we understand what you need and what your preferences are about services, so that we can respond in ways which really suit you. ASSESSING THE RISKS If you have decided to have care provided in your own home, you will know that it carries some risk. The agency staff is unlikely to be with you all the time so there will not be the same level of support, as you would receive in, for example, a residential home. On the other hand, you retain your independence and many people find that, on balance, a measure of risk is worthwhile. Nevertheless, we want to be sure that everybody concerned understands the risks and has thought about them responsibly and that the risks to be taken are not unreasonable or unnecessary. So, with you, a risk assessment is carried out, weighing up the risks to be taken with the advantages, and if it seems appropriate we might make suggestions as to how unnecessary risks can be minimized. SERVICE USER PLAN OF CAREREASSESSING THE NEED AND REVIEWING THE CARE Over time your needs may change. You may need more or less care, the type or pattern of service may have to be varied, new risks may become apparent. So, again with your help, we will keep your needs under review and take decisions about the care accordingly. If at any time there are aspects about the care, which you would like to change, let us know.
|